Effective July 19, 2026 · Orstrum, Inc.
This policy describes our refund terms for the Orstrum Free and Pro plans. In short: purchases are non-refundable, and we correct billing mistakes at our discretion.
The Free plan has no charges, so no refunds are applicable.
Pro subscriptions — billed monthly or annually — are non-refundable. You can cancel at any time and you will retain access until the end of the billing period you have already paid for, but no refund or pro-rated credit will be issued for the remaining days.
Adding seats mid-cycle is pro-rated and charged immediately. Removing seats takes effect at your next billing cycle — your current invoice is unchanged and no credit is issued for the remainder of the cycle. Seats cannot be reduced below the number currently occupied by members and pending invites.
We may issue a refund at our sole discretion — for example, a duplicate charge, a charge after a confirmed cancellation, or another billing error on our side. This is a discretionary remedy, not an entitlement, and nothing in this section creates a refund window.
To raise one, email tyler@aforah.com from the address associated with your account and include the payment date and what went wrong. We respond within 3–5 business days. Any refund we do issue is returned to the original payment method.
Nothing in this policy limits rights you may have under mandatory consumer protection law in your jurisdiction.
You can cancel your subscription at any time from the dashboard under Settings → Billing, which opens the Stripe billing portal. Cancellation stops future charges; it does not trigger a refund of charges already made.
Billing questions? Email tyler@aforah.com.